Identifying and classifying damage to a rental unit is probably the most difficult and important part of any move-out process.
During the move-out process a detailed inspection is produced and compared with the move-in inspection to determine any new damage to the property. All damage is recorded and when necessary, compared to the move-in video to make a final determination if the damage noted is new or was existing before a tenancy. It is extremely important to be judicious when classifying rental property damage, which is why we use inspections with still pictures as well as videos to make the best determination. Additionally, property owners are welcomed conduct their own walk-through after the final inspection to answer any follow-on question they have regarding the condition of the property. Finally, all residents are welcomed to ask questions or provide documentation to support a dissenting point of view. In the end Boomtown takes on the responsibility and liability associated with the security deposit administration. We do all we can to facilitate the most equitable outcome using facts supported by the work products produced throughout the tenancy.
Below are examples of how Boomtown classifies damage during each inspection.
Resident Responsible Repair (Tenant pays, damage beyond normal wear and tear):
Damage to a leased property, beyond normal wear, undocumented in a move-in inspection. Usually associated with tenant neglect or abuse.
Normal wear and tear standards used when available through pamphlets published by local municipalities
Required Repair (Owner pays):
Wear on a leased property, unrelated to tenant neglect or abuse, that must be corrected.
Any repairs that affect the residents’ health or safety (e.g., mold, rodents / insects, water leaks, etc.)
Any repairs that affect the long-term habitability of a home (e.g., untreated plumbing leaks, leaks in roof, etc.)
Required by law (e.g., Lead Paint Certification, Smoke / CO Detectors, etc.)
Suggested Repair (Owner pays at his or her discretion):
Wear on a leased property, unrelated to a tenant, that should be corrected, but does not need to be immediately corrected.
Items not specifically covered in the lease, but could affect the residents’ quality of life.
Items that would affect the marketability of a leased unit if unoccupied (e.g., staining deck, power washing siding to remove pollen / dust, repainting an odd colored room, etc.).
Capital Expense Budgeting (Owner pays):
Large improvements on a property required every 5-30 years
Repainting entire interior / changing colors
Replacing carpet / flooring
Wear on a leased property, unrelated to a resident, that does not need to be corrected, but must be noted so future residents are not charged.
Items that would not affect the tenants’ quality of life, but could be considered tenant responsible in the future if not noted (e.g., noticeable scratches or cracks on hard surface flooring, small areas of discoloration on carpet, etc.)