RECORD KEEPING AND DATA SECURITY

I LOVE RECORD KEEPING! (said no one ever) Record keeping and data security are a core competency at Boomtown. Benefit from our extreme attention to detail and data security paranoia.
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MODERN PROPETY MANAGEMENT WITH A FOCUS ON 21ST CENTURY RECORD KEEPING AND DATA SECURITY

As part of the onboarding process all new Boomtown property owner are given secure access to their online portal where reviewing financial records is a breeze.

All back-up documentation (think invoices and receipts) is encrypted and housed on a platform, separate from our property management system, to diversify risk – yet still available online 24/7.

Boomtown property management systems are secured through two-factor authentication using best-of-breed technology, and only accessed by Boomtown employees.

Boomtown uses software to identify and immediately reverse malware and ransomware encryption in real-time. As a final line of defense Boomtown also uses software to backup our data and restore all company files in the event of a catastrophic data loss.

RECORD KEEPING AND DATA SECURITY DETAILS

RECORD KEEPING
More than just financials...
DATA SECURITY
"Best-of-Breed" Technology + Healthy Paranoia
CRITICAL DATA BACKUP
Backups, on backups, on backups.

RECORD KEEPING

More than just financials, effective property management involves collecting, housing, safeguarding and easily accessing all the information needed to administrate your rental property.

Invoices and Receipts. All invoices and receipts are scanned and saved as a PDF file as back-up documentation when needed. Unlike some of our competitors, Boomtown understands this importance of financial back-up documentation and we are happy to help you organize and store this data.

Move-in / Move-out Videos. Security deposit administration and adjudication is probably the most difficult and contentious parts of property management – we’re ready for it! In addition to detailed inspections, we take HD videos (about 30 mins on average) to document the condition of each property before and after a tenancy. Recording the condition of each property is very important when administrating the security deposit so we’ve adopted video to fulfill this requirement of record keeping.

Preferred Vendors / Miscellaneous Idiosyncrasies. A part of the on-boarding process you will complete an online questionnaire to make sure we capture all of the miscellaneous information and special instructions needed to manage your property well. Do you have preferred vendors? No sweat, we’ll capture that info and update our database to reflect your preferences. Does your home have peculiarities or special instructions for the new tenants? We’ll record all of these items as part of our regular process to make sure nothing falls between the cracks.

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DATA SECURITY

At Boomtown we employ a mix of processes and software to prevent, detect, and immediately reverse the effects of malware / ransomware on Boomtown data.

Property Management System. Sensitive data in our property management system is encrypted, access is limited to Boomtown employees only, and two-factor authentication is required every 30 days or anytime a new device is used to sign-in to an existing account.

End Point Security. All smart phones and computers with access to Boomtown data are protected using best-of-breed security software to provide real-time monitoring for viruses, malware, spyware and ransomware.

Boomtown File Encryption. Data “at rest” (stored online long-term) is encrypted using 256-bit advanced encryption standard. When files are uploaded to our platform a secure tunnel protected by 128-bit advanced encryption standard is opened using Secure Sockets Layer (SSL)/Transport Layer Security (TLS) protocols. Finally, access to these files is limited to Boomtown employees and protected using two-factor authentication. Boomtown property owners are given access to these files on a “read only” basis to prevent corruption.

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CRITICAL DATA BACKUP

At Boomtown we subscribe to the 3-2-1 Rule. Three copies of data, utilizing two different media formats, and house one of the copies offsite.

Unfortunately, with malware and ransomware attacks on the rise it’s important for all business to take a thoughtful approach to a recovery plan if company data is corrupted or encrypted for ransom. We clearly understand this risk to our business as well as any data we have committed to make available for your records. With this in mind we’ve adopted big business best practices to ensure our continuity of operations is never disrupted due to malicious or criminal activity.

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Frequently Asked Questions

How are emergency calls handled afterhours?2021-07-07T15:53:07-04:00

All afterhours emergency calls are answered 24/7 by a Boomtown employee trained in the immediate mitigation of property loss. If necessary, emergency services are arranged to limit property loss, and our owners are provided a video if an emergency site visit is necessary.

How will I know that the tenants are taking care of the property?2021-07-07T15:52:58-04:00

Maintenance inspections are performed twice a year. Boomtown property owners are provided with an inspection report with time / date stamped pictures so you can feel confident in the condition of your property. During the turnover process you can stream the move-in / move-out video for additional detail.

What type of properties do you manage?2021-07-07T15:52:46-04:00

We manage residential property in Frederick and Montgomery counties.

How quickly do I receive the rent income?2021-07-07T15:52:34-04:00

Owner distributions are processed on the 15th of each month and funds are generally available within 48 hours. All owner distributions are direct deposited.

How long is a typical turnover?2021-07-07T15:52:22-04:00

1-2 weeks. We generally need about 1-2 weeks after a move-out to inspect the property, and make it move-in ready for a new tenant.

Who takes care of turnover work?2021-07-07T15:52:14-04:00

We do! The placement fee includes the work Boomtown does to scope and administrate any work done at your property. Contractors perform the work, Boomtown administrates the work.

Can I do my own turnover work?2021-07-07T15:52:05-04:00

Yes. Our requirement for licensed and insured labor is only for occupied units. Boomtown only hires contractors that are licensed and insured; however, you are welcome to perform work on your own property and hire your own contractors without restrictions during the turnover process.

Can I use my own contractors?2021-07-07T15:51:56-04:00

Yes. We are happy to oblige any request for preferred contractors as long as they are licensed and insured.

Why should I sign with Boomtown?2021-07-07T15:51:48-04:00

This question is predicated on assumptions. A better question would be: “What matters to you as you consider a professional property manager?” Browse through our Services and Types of Owners sections. We are a property management company focused on adding value by innovating through technology to deliver better experiences at a lower cost. If that works for you, then our Rental Analysis is the next step.

What makes Boomtown different?2021-07-07T15:51:37-04:00

Low price AND great service. We use technology to drive down the cost of business and we pass the savings to you. We’re not a property management franchise. We’re not the largest property manager in Maryland (and we don’t want to be). We’re a small business with great processes and a professional staff working with like-minded property owners in Frederick and Montgomery counties.

Do run background and credit checks on tenants?2021-07-07T15:51:28-04:00

Yes, 100% of our tenants have been verified through background and credit checks. We also conduct employer and landlord verifications for all wage earners. Private landlords go through an additional step to verify ownership and validate the reference.

How would you market my property?2021-07-07T15:51:17-04:00

We used a paid marketing syndicate to advertise our properties on 41 different sites. When a prospective tenant shows interest our automated CRM software takes them through the process to schedule a showing 24 hours a day, 7 days a week. We regularly place new tenants in 48 – 72 hours using our proprietary system. Even phone calls at midnight on Saturday are processed immediately using our automation.

How much do you charge?2023-02-07T08:49:13-05:00

Our management fee is 6%/mo., we do not have any hidden fees. There are no start-up fees, or marketing fees and we do not add 10% to vendor invoices. Click here for details on our placement fee and lease renewal fee.

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60 DAYS.
NO COST, NO OBLIGATION.

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