WE MAKE IT EASY FOR TENANTS TO AUTOMATE RENT PAYMENTS ONLINE. WE PROVIDE PEACE OF MIND WITH REGULAR, DETAILED INSPECTIONS
New tenants are given access to an online portal to easily set-up automatic rent payments to streamline the collection of rents due. Boomtown automatically schedules annual property inspections for all of our homes and each owner is given the ability to have a second inspection performed at will by the owner.
Rent Collection and Distributions
At Boomtown all rent is collected and distributed electronically.
Rent Collection. Unlike many of our competitors Boomtown incentivizes tenants to pay rent online by making it completely free! That’s right, we actually pay a small fee for each of our residents to be able to make easy and instant payments using their bank account information through their online portal / smartphone app.
Rent Distributions. Owners are paid on the 15th of each month and is generally available 48 hours after the distribution. Boomtown owners are paid faster with a zero day hold on all electronic distributions.
Property Inspections
Performing property inspections give Boomtown the opportunity to identify and address unreported maintenance items as well as to develop a professional rapport with our tenants.
Boomtown uses a standalone inspection platform to produce the most detailed and comprehensive inspection reports of all our competitors. From HVAC filters to water shut-off locations we’ve built-out inspection report templates from the ground up to ensure they meet all our property owners’ detailed requirements.
Maintenance Coordination
Properly administrating maintenance requests is more than just answering the phone and calling a contractor.
All Boomtown maintenance requests and subsequent communication is logged through the tenant portal and tracked to ensure accountability at each step. When Boomtown receives a maintenance request we use trade specific scripts (e.g. plumbing, HVAC, electrical, etc.) to collect additional information and triage each request giving emergencies priority. This additional information is provided to the contractor to facilitate a quick resolution – usually in one trip. Sometimes we’re even able to fix the problem over the phone without ordering service.
Finally, as part of our onboarding process we always record the model and serial number of all major appliances to support a quick resolution. Many times our appliance repair company is able to provide a diagnosis over the phone using this information and can bring the correct part and provide a fix with one visit. This kind of efficiency keeps our tenants happy and saves our owners money.