WE MAKE IT EASY FOR TENANTS TO AUTOMATE RENT PAYMENTS ONLINE. WE PROVIDE PEACE OF MIND WITH REGULAR, DETAILED INSPECTIONS
New tenants are given access to an online portal to easily set-up automatic rent payments to streamline the collection of rents due. Boomtown automatically schedules annual property inspections for all of our homes and each owner is given the ability to have a second inspection performed at will by the owner.
Basing this review off of our experience touring and moving into the property and our interactions with Boomtown thus far.
My wife and I toured one of their properties a few weeks ago and were very appreciative that the owner, John, was flexible with us and patient with all our questions. Since then, we've had nothing but a positive experience through all of our initial onboarding with Boomtown and Katie has been INCREDIBLY responsive and helpful with providing everything in a super transparent and timely manner.
I hope that our relationship with Boomtown continues to be this positive throughout our upcoming lease, because we've had nothing but an amazing experience thus far!Sean2/20/2023
I’ve moved several times with different apartments and property management companies and this is by far the best experience I’ve had! The entire process was quick, well explained, and easy. John was very friendly and personable showing us the property and Katie has been amazing at getting everything set up and answering any questions. I quite literally never had to wait on answers or follow up on my own. 10/10 would work with them again. I’m very excited to me moving in to one of their properties!Sydney9/30/2022
Despite not having any weekend hours, Boomtown Inc. managed to get more done and process everything faster than major companies paid to essentially work 24/7. John was kind and polite when showing the property while exhibiting professionalism and knowledge. The real star of the show though is Katie and how quickly and efficiently she is with email responses of any kind. Just follow along with their detailed emails about what is needed from you and you'll be into your new home quicker than you might believe.Daniel9/29/2022
After driving cross country to settle in Maryland for a new assignment, a string of events left me with an urgent need to find a new home for my family. I inquired about a property managed by Boomtown and filled out a preliminary questionnaire. A couple of days later, I met with John at a property managed by Boomtown. The townhome was by far better than anything else I had viewed, which at that point was about 12 homes. It was a no-brainer. John and Katie wasted no time and began collecting my documents on the spot. A couple of hours later, my application was submitted to the owner and I had a lease signed by the next morning. As an active duty servicemember, I have had my share of rental experiences but I have never worked with any entity as attentive as Boomtown. Between John's attention to detail with the property and Katie's unmatched customer service, I only wish that every experience could be so smooth. Well done, Boomtown! We're ready to move into our beautiful new rental.Andy8/05/2022
Boomtown was a really great partner. I was a property owner and was previously using another property management company to rent my home. I was not getting the customer service support that I needed from that company and that has now drastically changed with Boomtown. They are available for questions. Their pricing is transparent and easy to understand. They were extremely helpful in the transition from one tenant and the other property management into a new tenant. They were also extremely helpful when I eventually transition from renting the property into selling it. They were very responsive to me and the real estate agent and handled all questions timely and appropriately. I was very pleased with their work.Ian3/10/2022
Rent Collection and Distributions
At Boomtown all rent is collected and distributed electronically.
Rent Collection. Unlike many of our competitors Boomtown incentivizes tenants to pay rent online by making it completely free! That’s right, we actually pay a small fee for each of our residents to be able to make easy and instant payments using their bank account information through their online portal / smartphone app.
Rent Distributions. Owners are paid on the 15th of each month and is generally available 48 hours after the distribution. Boomtown owners are paid faster with a zero day hold on all electronic distributions.
Performing property inspections give Boomtown the opportunity to identify and address unreported maintenance items as well as to develop a professional rapport with our tenants.
Boomtown uses a standalone inspection platform to produce the most detailed and comprehensive inspection reports of all our competitors. From HVAC filters to water shut-off locations we’ve built-out inspection report templates from the ground up to ensure they meet all our property owners’ detailed requirements.
Properly administrating maintenance requests is more than just answering the phone and calling a contractor.
All Boomtown maintenance requests and subsequent communication is logged through the tenant portal and tracked to ensure accountability at each step. When Boomtown receives a maintenance request we use trade specific scripts (e.g. plumbing, HVAC, electrical, etc.) to collect additional information and triage each request giving emergencies priority. This additional information is provided to the contractor to facilitate a quick resolution – usually in one trip. Sometimes we’re even able to fix the problem over the phone without ordering service.
Finally, as part of our onboarding process we always record the model and serial number of all major appliances to support a quick resolution. Many times our appliance repair company is able to provide a diagnosis over the phone using this information and can bring the correct part and provide a fix with one visit. This kind of efficiency keeps our tenants happy and saves our owners money.