RENT COLLECTION, DISTRIBUTIONS, INSPECTIONS, AND MAINTENANCE COORDINATION

Rent collection and inspections are the bread and butter of residential property management and no body executes better than Boomtown!

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WE MAKE IT EASY FOR TENANTS TO AUTOMATE RENT PAYMENTS ONLINE. WE PROVIDE PEACE OF MIND WITH REGULAR, DETAILED INSPECTIONS

New tenants are given access to an online portal to easily set-up automatic rent payments to streamline the collection of rents due. Boomtown automatically schedules annual property inspections for all of our homes and each owner is given the ability to have a second inspection performed at will by the owner.

RENT COLLECTION, DISTRIBUTIONS, INSPECTIONS, AND MAINTENANCE COORDINATION DETAILS:

Rent Collection and Distributions
Our online rent collections system is best of breed!
Property Inspections
Trust but verify – with pictures!
Maintenance Requests
Hold the phone – we got this.

Rent Collection and Distributions

At Boomtown all rent is collected and distributed electronically.

Rent Collection. Unlike many of our competitors Boomtown incentivizes tenants to pay rent online by making it completely free! That’s right, we actually pay a small fee for each of our residents to be able to make easy and instant payments using their bank account information through their online portal / smartphone app.

Rent Distributions. Owners are paid on the 15th of each month and is generally available 48 hours after the distribution. Boomtown owners are paid faster with a zero day hold on all electronic distributions.

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Property Inspections

Performing property inspections give Boomtown the opportunity to identify and address unreported maintenance items as well as to develop a professional rapport with our tenants.

Boomtown uses a standalone inspection platform to produce the most detailed and comprehensive inspection reports of all our competitors. From HVAC filters to water shut-off locations we’ve built-out inspection report templates from the ground up to ensure they meet all our property owners’ detailed requirements.

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Maintenance Coordination

Properly administrating maintenance requests is more than just answering the phone and calling a contractor.

All Boomtown maintenance requests and subsequent communication is logged through the tenant portal and tracked to ensure accountability at each step. When Boomtown receives a maintenance request we use trade specific scripts (e.g. plumbing, HVAC, electrical, etc.) to collect additional information and triage each request giving emergencies priority. This additional information is provided to the contractor to facilitate a quick resolution – usually in one trip. Sometimes we’re even able to fix the problem over the phone without ordering service.

Finally, as part of our onboarding process we always record the model and serial number of all major appliances to support a quick resolution. Many times our appliance repair company is able to provide a diagnosis over the phone using this information and can bring the correct part and provide a fix with one visit. This kind of efficiency keeps our tenants happy and saves our owners money.

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Frequently Asked Questions

How are emergency calls handled afterhours?2021-07-07T15:53:07-04:00

All afterhours emergency calls are answered 24/7 by a Boomtown employee trained in the immediate mitigation of property loss. If necessary, emergency services are arranged to limit property loss, and our owners are provided a video if an emergency site visit is necessary.

How will I know that the tenants are taking care of the property?2021-07-07T15:52:58-04:00

Maintenance inspections are performed twice a year. Boomtown property owners are provided with an inspection report with time / date stamped pictures so you can feel confident in the condition of your property. During the turnover process you can stream the move-in / move-out video for additional detail.

What type of properties do you manage?2021-07-07T15:52:46-04:00

We manage residential property in Frederick and Montgomery counties.

How quickly do I receive the rent income?2021-07-07T15:52:34-04:00

Owner distributions are processed on the 15th of each month and funds are generally available within 48 hours. All owner distributions are direct deposited.

How long is a typical turnover?2021-07-07T15:52:22-04:00

1-2 weeks. We generally need about 1-2 weeks after a move-out to inspect the property, and make it move-in ready for a new tenant.

Who takes care of turnover work?2021-07-07T15:52:14-04:00

We do! The placement fee includes the work Boomtown does to scope and administrate any work done at your property. Contractors perform the work, Boomtown administrates the work.

Can I do my own turnover work?2021-07-07T15:52:05-04:00

Yes. Our requirement for licensed and insured labor is only for occupied units. Boomtown only hires contractors that are licensed and insured; however, you are welcome to perform work on your own property and hire your own contractors without restrictions during the turnover process.

Can I use my own contractors?2021-07-07T15:51:56-04:00

Yes. We are happy to oblige any request for preferred contractors as long as they are licensed and insured.

Why should I sign with Boomtown?2021-07-07T15:51:48-04:00

This question is predicated on assumptions. A better question would be: “What matters to you as you consider a professional property manager?” Browse through our Services and Types of Owners sections. We are a property management company focused on adding value by innovating through technology to deliver better experiences at a lower cost. If that works for you, then our Rental Analysis is the next step.

What makes Boomtown different?2021-07-07T15:51:37-04:00

Low price AND great service. We use technology to drive down the cost of business and we pass the savings to you. We’re not a property management franchise. We’re not the largest property manager in Maryland (and we don’t want to be). We’re a small business with great processes and a professional staff working with like-minded property owners in Frederick and Montgomery counties.

Do run background and credit checks on tenants?2021-07-07T15:51:28-04:00

Yes, 100% of our tenants have been verified through background and credit checks. We also conduct employer and landlord verifications for all wage earners. Private landlords go through an additional step to verify ownership and validate the reference.

How would you market my property?2021-07-07T15:51:17-04:00

We used a paid marketing syndicate to advertise our properties on 41 different sites. When a prospective tenant shows interest our automated CRM software takes them through the process to schedule a showing 24 hours a day, 7 days a week. We regularly place new tenants in 48 – 72 hours using our proprietary system. Even phone calls at midnight on Saturday are processed immediately using our automation.

How much do you charge?2023-02-07T08:49:13-05:00

Our management fee is 6%/mo., we do not have any hidden fees. There are no start-up fees, or marketing fees and we do not add 10% to vendor invoices. Click here for details on our placement fee and lease renewal fee.

TRY BOOMTOWN FREE

60 DAYS.
NO COST, NO OBLIGATION.

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